Connecting to customers and communities - The road to inclusion

Maintenance Best Practice - Area 3 Skills Outreach
2021-03-03, 12:45–13:25, Conference Presentation Stage

Aron Clarke is an Assistant Area Manager for Kier Highways in Area 3 who is responsible for the management and delivery of routine maintenance and incident response on motorways and all-purpose trunk roads across the south of the Area 3 network on behalf of Highways England. His role requires him to build strong relationships with customers, supply chain partners and the local community to ensure the quick resolution of issues in a time critical environment.

Since being appointed in his role, his team have been nationally recognised by the Considerate Constructors Scheme for four consecutive years in recognition of the high safety standards and commitment to corporate social responsibility projects within the communities Area 3 work in.

Aron has helped lead the collaboration with Ways into Work to offer work placements and experience to their clients to encourage new talent to work within the construction/highways industry

Chloe is responsible for overseeing the ISO accredited integrated management systems, identifying opportunities and implementing changes to drive continuous improvement of Quality, Environment, H&S and Collaborative Business Relationship System.

Chloe Cotterell also helps with identifying areas of concern and supports operational teams to deliver improvements and, provides support on process and lean improvements projects. Chloe has also been involved in enhancing the collaborative business relationships through the ISO44001 Alliance Supply Chain Community.

Chloe who helped lead an initiative which is designed to challenge perceptions and encourage new talent to work within the construction/highways industry. Through ‘Ways into Work’, she has helped design an exciting, bespoke and people-focused way to help individuals with disabilities or disadvantages find their way into paid employment.

Debra Burnett is General Strategic Manager responsible for marketing and employer relationship strategy and financial operations and planning. She is also acts as lead sponsor on many projects that Ways into Work deliver to Local Authorities, Grant Funders and in the Education sector. Not only delivering supported employment interventions directly to young people but providing consultancy and mentoring to further education colleges and special educational needs schools with an aim of embedding employment outcomes and supported employment at the heart of what they do.

Debra has worked for Ways into Work for almost 10 years coming from a commercial background working as Customer Service director of a software house for many years, Marketing Manager and part qualified Accountant in her early career.

Ways into Work are a majority employee-owned Community Interest Company delivering supported employment services to disadvantaged clients and to employers across Berkshire and Hampshire. Their mission is ‘Changing lives, once job at a time’ - to do this they work in partnership with Employers to overcome their recruitment and retention challenges and employ a more community represented, diverse workforce.