Connecting to customers and communities - The road to inclusion

Meeting the diverse needs of the customers & communities that Highways England serves
2021-03-03, 09:50–10:10, Conference Presentation Stage

Mel Clarke is a Director of Customer Service at Highways England. She is responsible for ensuring that customer focus is central to all operational activities, whether delivered through the maintenance supply chain, Highways England's Traffic Officers, Regional Control Centres or the Highways England national contact centre.